Frequently Asked Questions

ZYRTEC® Dissolve Tabs provide the same fast relief as ZYRTEC® Tablets and ZYRTEC® Liquid Gels. All ZYRTEC® medicines start working at hour 1 on the first day you take it.

ZYRTEC® Dissolve Tabs are designed to dissolve in your mouth without chewing or drinking water, but it’s perfectly fine to chew or swallow them.

Always follow the instructions that come with Children’s ZYRTEC®. When taking Children’s ZYRTEC® Allergy Syrup, be sure to use the dosing cup that comes in the package. Other items like kitchen teaspoons, droppers or measuring devices that come with other medicines may not be accurate. If you have any questions about treating your child’s allergies, please speak with your doctor.

For information on side effects, please read the Children’s ZYRTEC® product label or review the product details on this site.

Children’s ZYRTEC® Allergy Syrup can be taken by kids 2 years and older, whereas Children’s ZYRTEC® Dissolve Tabs is for ages 6 and up.

There is no difference. Both products contain 10mg of cetirizine in the same citrus flavor and can be taken by both adults and children 6 years and older.

For status on your order, please contact our Customer Care Center at 1-800-343-7805 M-F 9-5:30 ET.

Zyrtec.com accepts the following forms of payment:

• PayPal
• Visa
• Mastercard
• Discover
• American Express

Promotions or discounts may be activated or redeemed via one of the following methods, depending on the individual promotion or discount:

• Site links– clicking on certain links on Zyrtec.com may add products to your cart, with a promotion or discount automatically applied. You will see these discounts reflected in your Shopping Cart and at Checkout.
• Auto apply - certain discounts will be automatically applied, simply by visiting Zyrtec.com. You will see these discounts reflected in your Shopping Cart and at Checkout. We will generally feature them on the Zyrtec.com homepage as well.
• Promo codes - you may enter your code to have a discount/offer applied at Checkout. Only promo codes from Zyrtec.com are eligible for redemption at Zyrtec.com.
• Promotions and offers cannot be combined, unless otherwise stated. Zyrtec.com reserves the right to change or discontinue promotions or discount programs at any time.

Items purchased on Zyrtec.com ship by UPS Standard Ground Shipping to the continental United States and Puerto Rico only. We currently do not ship to Alaska or Hawaii addresses. See below for shipping timelines & handling rates:

***Due to the impact of COVID-19 and increased order volumes, orders may be delayed***

Orders placed by 2PM EST will typically be shipped out of our warehouse in approximately 1-2 business days.

Your credit card will not be charged until your item has shipped.

Standard Shipping will be delivered within approximately 3-7business days from the order's ship date.

If you need assistance with tracking your order, please call Customer Care Center at 1-800-343-7805 M-F 9-5:30 ET.

We calculate, collect, and remit tax on sales shipped to customers based upon relevant state statutes and regulations. Sales tax is generally applicable on the sale of most tangible personal property. In certain states however, some items are not subject to sales tax.  Certain states also may require that shipping and handling be included in determining the taxable amount. Your final order will include the appropriate state and local taxes, if applicable.

If you have a refund request, please contact our Customer Care Center at  1-800-343-7805 M-F 9-5:30 ET for instructions on return of the product and other information necessary.

Returns are easy and convenient. You may return any unopened product within 30 days of purchase for a refund, less original shipping and handling charges. Shipping & handling costs will not be reimbursed by Zyrtec.com unless there was a shipping error or product damage.  Please call us right away at 1-800-343-7805 M-F 9-5:30 ET if your order arrived damaged or if a packaging error occurred. Please provide us with your order number, name, address, and a description of what happened. We will provide instructions on what to do next. If a replacement item is in stock, we will ship it to you.

The ZYRTEC® Subscribe program is a quick, easy, and convenient way for you to always have Zyrtec products ready for your daily regimen.

ZYRTEC® Subscribe program is available on each ZYRTEC® product available for purchase on our website. With every delivery, we will charge your credit card and ship you an additional set of products based on your delivery selection, right to your door - it’s that simple. There’s no obligation, and you can cancel at any time. Best of all, ZYRTEC® Subscribe program saves you 15% (excluding shipping)!

To manage/view your Auto Delivery subscription, including adjusting your next order date, putting future shipments on hold, or cancelling, please click here.

All subscription shipments (initial and replenishment) are shipped via Standard Shipping.